Contact
Contact us by email: kontakt@prometheus.com.pl. Support: pomoc@prometheus.com.pl. Registered office: ul. Marsz. Józefa Piłsudskiego 74/320, 50-020 Wrocław, Poland. Visits by appointment. Messages can be sent at any time; the team replies on weekdays, 09:00–17:00 Polish time.
Let us discuss your case
Select a topic and describe the outcome you need. Never send bank passwords, BLIK codes or app credentials.
Support
pomoc@prometheus.com.plRegistered office · visits by appointment
ul. Marsz. Józefa Piłsudskiego 74/320, 50-020 WrocławEnter a question or a few words, such as payout, documents or student.
Answer library: 6
01Are payouts available on Sundays?
Yes. Available Uber and Bolt funds are paid seven days a week, including public holidays. Other apps settle weekly.
Open the help page02Why is 90% available now?
We hold 10% of the daily settlement as a reserve for adjustments. The reserve is reconciled and paid on Monday.
Open the help page03Do I need my own business?
No. You can work under a mandate contract. We also work with sole traders and companies.
Open the help page04Do I have to donate 1.5%?
No. The choice is voluntary and does not affect your free PIT return.
Open the help page05Where can I pick up passengers?
Our licence covers pickups in Poznań. You can take a passenger outside the city, but cannot pick up a new passenger there.
Open the help page06How do I report a settlement error?
Contact support with the date and app, then request human review. Never send your password or BLIK code.
Open the help page